Privacy Policy 

Namaste Home Loans respects your privacy and is committed to safeguarding your personal information. We adhere to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). 

1. Collection of Personal Information

We may collect and hold personal information including, but not limited to:

Full name, date of birth, and contact details

Employment, income, and financial history

Credit-related information from credit reporting bodies

Government-issued identification (e.g., driver’s licence, passport)

We only collect information that is necessary to provide our mortgage broking and financial services.

2. How We Collect Information

Information may be collected via:

Our website, forms, or application processes

Phone, email, or face-to-face consultations

Third parties such as credit agencies and lenders (with your consent)

3. Purpose of Collection

We collect, use, and disclose your information to:

Conduct our business

Assess your financial situation

Recommend and arrange suitable loan products

Submit applications to lenders

Comply with our legal obligations and industry standards

4. Disclosure of Information

Your information may be disclosed to:

Lenders and financial product providers

Credit reporting and verification agencies

External service providers (e.g., legal, accounting, IT)

Government or regulatory bodies where required by law

We will never sell your personal information to third parties.

5. Storage and Security

Your personal information is stored securely in both physical and electronic formats. We take reasonable precautions to protect your data from unauthorised access, misuse, loss, or alteration.

6. Access and Correction

You may request access to the personal information we hold about you at any time. You also have the right to request correction if you believe your information is inaccurate or outdated.

7. Complaints Handling

If you believe we have breached your privacy or mishandled your information, please contact us immediately. We will acknowledge and investigate your complaint promptly. If you’re not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us.